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Refund and Returns Policy

1. Eligibility for Returns

You may request a return if:

  • The product is damaged, defective, or incorrect

  • The product is unused and in original packaging

  • The return request is raised within 15 days of delivery

⚠️ Products must be returned in their original condition with all accessories, manuals, and packaging intact.

2. Non-Returnable Items

The following items are not eligible for return or refund:

  • Customized or made-to-order furniture

  • Paper napkins or hygiene-related products once opened

  • Electrical items that have been installed or used

  • Items damaged due to misuse, negligence, or improper handling

  • Clearance or sale items (unless damaged)

3. Return Process

To initiate a return:

  1. Email us at [support@yourdomain.com]

  2. Mention your Order ID, product details, and reason for return

  3. Attach images or videos (if the item is damaged or defective)

Our support team will review and respond within 48 hours.

4. Return Shipping

  • If the return is due to our error (damaged, defective, or wrong product), we will arrange return pickup or reimburse shipping charges.

  • If the return is due to customer preference, return shipping charges will be borne by the customer.

5. Inspection & Approval

Once we receive the returned product:

  • It will be inspected within 3–5 business days

  • Approval or rejection will be communicated via email

6. Refund Policy

  • Approved refunds will be processed within 5–7 business days

  • Refunds will be credited to the original payment method

  • Shipping charges (if any) are non-refundable

7. Replacement Policy

Instead of a refund, you may opt for:

  • Replacement of the same product (subject to availability)

  • Store credit (if applicable)

8. Cancellation Policy

  • Orders can be cancelled before dispatch

  • Once shipped, cancellation is not allowed; return policy applies

9. Late or Missing Refunds

If you haven’t received a refund:

  • Check your bank statement

  • Contact your payment provider

  • Email us at [support@drcmodernliving.com]

10. Contact Us

For returns, refunds, or cancellations:


Email: support@drcmodernliving.com

Phone: +91 95742 82843